Revomadic Reviews
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Recent Customer Reviews (1)
Stirling Gardner
They literally make it impossible to return a defective item and get refund.I am filing this complaint regarding my experience with REVOMADIC after purchasing one of their products during a Black Friday promotion. After receiving the product, it was immediately clear that the item was defective and did not function as advertised. On January 2, I emailed REVOMADIC to ask how to begin the refund process. I received only an automated response. On January 8, I followed up requesting an update and again received only an automated reply. As of February 3, I had received no refund instructions, no meaningful response, and no resolution. I then attempted to contact the company by phone. The first phone number provided resulted in a constant busy signal. Using a second number, I eventually reached a customer service representative who stated that refunds were not available, despite the product being defective. When I asked for clarification and next steps, the representative hung up on me. I also attempted to resolve the issue through REVOMADIC’s website chat. On February 2, I was told to provide confirmation that the item had been returned along with a tracking number. This is not possible, as REVOMADIC has never provided a return address or any return instructions despite repeated requests. Because REVOMADIC has failed to provide a legitimate refund process for a defective product and has made resolution impossible, I am proceeding with a chargeback through my credit card company and submitting this complaint to document these practices.
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